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  • WATCH COMPANIES

SENDING YOUR WATCH FOR REPAIR TO THE MANUFACTURER

  • Please call watch company first before mailing your watch. 
  • You will need your case back number when you are talking to the customre service representative.
    • If you can not see the case back number. You can use your cell phone to take a picture, to enlarge the picture to see the case back numbers.
  • The customer service representative will instruct you on how to submit your watch for repair.

PACKING & SHIPPING YOUR WATCH

  • Please call watch company first before mailing your watch. 
  • You will need your case back number when you are talking to the customre service representative.
    • If you can not see the case back number. You can use your cell phone to take a picture, to enlarge the picture to see the case back numbers.
  • The customer service representative will instruct you on how to submit your watch for repair.
  • Pack your watch securely in a small shipping box
  • Include the following information with your watch:
    • Your name, address, phone number, and email address so the manufacturer can contact you about your watch repair.
    • Submit the repair request online or detailed description of what you want the repair team to review and repair.
    • If your watch is still under warranty, please include a copy of the original receipt; NON-WARRANY REPAIRS will not be made without first consulting with you and providing a repair cost estimate..
  • If you are sending more than one watch, enclose a packing list of the package contents and retain a copy for your records.
  • Use UPS, FedEx, or similar insured trackable shipping method to ship your package to us;   please be sure to purchase sufficient insurance to cover the original purchase price or the current market value, whichever is higher.


Watch Companies Contact Info

ADIDAS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

ARMANI EXCHANGE (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

ARMITRON

(313) 534-0736

BAUME MERCIER

15100 TRINITY BLVD. #300

FORT WORTH, TX 76155

(800) 582-1337

BELAIR

Belair c/o Parsec Enterprises
7501 N. Harker Drive
Peoria, IL 61615 

(732) 905-0100 

BEVERLY HILLS POLO CLUB

1370 BROADWAY #901

NEW YORK, NY 10018 

(212) 947-2223

BMW (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

BREIL (GENEVA)

GENEVA REPAIR CENTER
1407 BROADWAY, STE.# 905
NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM 

BRIGHTON

14022 NELSON AVE.

CITY OF INDUSTRY, CA 91746

(800) 628-7687

BULOVA (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

BURBERRY (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

CALLAWAY GOLF (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

CALVIN KLEIN (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

CARAVELLE BY BULOVA (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

CARTIER

653 FIFTH AVE.

NEW YORK, NY 10022

(800) 227-8437

CASIO

(800) 706-2534

Parts and Repairs 

WWW.PACPARTS.COM (WATCH BANDS)

CHAPS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

CITIZEN

COA

ATTN: CUSTOMER SERVICE

1000 W. 190TH STREET

DEPT R

TORRANCE, CA 90502

(800) 321-1023

CUSTOMERSERVICE_US@CITIZENWATCH.COM

COACH (MOVADO GROUP)

GENEVA REPAIR CENTER 

1407 BROADWAY, STE.# 905

NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM

COLUMBIA SPORTS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

CONCORD (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

CORUM

TIME INNOVATIONS, LLC

444 MADISON AVE. #601

NEW YORK, NY 10022

(917) 667-4489

CROTON WATCH CO.

195 ANDERSON AVE.

MOONACHIE, NJ 07074

(201) 939-5100

DANIEL MINK

901 W. PARK AVE. STE. 2R

OCEAN, NJ 07712

(800) 221-6465

DIESEL (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

DKNY (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

EBEL (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS 

ELGIN

29-76 NORTHERN BLVD.

LONG ISLAND CITY, NY 11101

(718) 472-7500

EMPORIO ARMANI (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

ESQ

GENEVA REPAIR CENTER 

1407 BROADWAY, STE.# 905

NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM  

FERRARIA (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS 

FOSSIL (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

FRANK LLYOD WRIGHT (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

FREESTYLE (GENEVA)

GENEVA REPAIR CENTER
1407 BROADWAY, STE.# 905
NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM

GAME TIME (GENEVA)

GENEVA REPAIR CENTER
1407 BROADWAY, STE.# 905
NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM

GENEVA

GENEVA REPAIR CENTER
1407 BROADWAY, STE.# 905
NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM 

GUCCI

GAI FASHION REPAIRS

50 HARTZ WAY

SECAUCUS, NJ 07094

(800) 234-8224

GUESS

145 WOODWARD AVE.

NORWALK, CT 06854

(800) 2-GUESS

HAMILTON (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

HARLEY DAVIDSON (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

HUGO BOSS (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

CUSTOMER SERVICE REPAIRS 

INVICTA

ONE INVICTA WAY (3069 TAFT ST.)

HOLLYWOOD, FL 33021

(954) 921-2444

Contact us | InvictaWatch.com 

KARL LAGERFELD (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

KATE SPADE (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

KENDRA SCOTT (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

KENNETH COLE (GENEVA)

GENEVA REPAIR CENTER
1407 BROADWAY, STE.# 905
NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM


LACOSTE (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS 

LONGINES (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

LUCIEN PICCARD

101 SOUTH STATE ROAD 7, #201

HOLLYWOOD, FL 33023

(954) 985-3827

LUMINOX

1024 RESERVOIR AVE.

CRANSTON, RI 02910

(401) 946-0920

 Warranty & Repair Service (luminox.com) 

MARC JACOBS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

MICHAEL KORS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

MICHELE (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

MIDO (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

MISFIT (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

MON AMIE (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

MOVADO (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS 

MVMT (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS 

NIKE

PARSEC SERVICE CENTER

7501 NORTH HARKER DRIVE

PEORIA, IL 61615

(800) 359-2508

NINE WEST

1129 WESTCHESTER AVE.

WHITE PLAINS, NY 10604

(800) 999-1877

NIXON

(888) 455-9200

REPAIR CENTER 

OLIVIA BURTON (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS  

OMEGA (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

ONE ELEVEN (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 


Watch Companies Contact Info

PEUGEOT

140 58TH ST. #7F

BROOKLYN, NY 11220

(718) 492-6006

PIERRE BALMAIN (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477 

PUMA (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

RAYMOND WEIL (GENEVA)

GENEVA REPAIR CENTER 

1407 BROADWAY, STE.# 905

NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM

RADO (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477

REBECCA MINKOFF (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

CUSTOMER SERVICE REPAIRS 

RELIC (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

SHINOLA

(844) 744-6652

REPAIR CENTER

SKAGEN (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

SKETCHERS (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

SEIKO

1111 MACARTHUR BLVD.

MAHWAH, NJ 07430

(201) 529-3316

custserv@seikousa.com

TAG HEUER USA

966 SOUTH SPRINGFIELD AVE.

SPRINGFIELD, NJ 07081

(866) 260-0460

TED BAKER (GENEVA)

GENEVA REPAIR CENTER 

1407 BROADWAY, STE.# 905

NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM

TIMEX

1302 PIKE AVE.

LITTLE ROCK, AR 72114

(800) 448-4639

CUSTSERV@TIMEX.COM  

TISSOT (SWISS WATCH GROUP)

S.G. US

55 METRO WAY, STE.#1

SECAUCUS, NJ 07094

(800) 897-9477  

TOMMY HILFIGER (MOVADO GROUP)

MGI SERVICE CENTER
109 STATE STREET
MOONACHIE, NJ 07074
(800) 810-2311

 CUSTOMER SERVICE REPAIRS  

TOMMY BAHAMA (GENEVA)

GENEVA REPAIR CENTER 

1407 BROADWAY, STE.# 905

NEW YORK, NY 10018 

(212) 221-1177

CUSTOMERSERVICE@GENEVAWG.COM  

TORY BURC (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

VICTORNIOX SWISS ARMY

7 Victoria Drive
Monroe, CT 06468
(800) 442-2706 

REPAIR CENTER

WALTHAM

29-76 NORTHERN BLVD.

LONG ISLAND CITY, NY 11101

(718) 472-7500

WATCH STATION (FOSSIL GROUP)

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

WENGER

15 CORPORATE DRIVE

ORANGEBURG, NY 10962

(800) 267-3577

WHITTNAUER (CITIZEN WATCH GROUP)

CWA
ATTN: CUSTOMER SERVICE 

1000 W 190th St
DEPT. R
TORRANCE, CA 90502-1040
SERVICE@BULOVA.COM

ZODIAC

10615 SANDEN DRIVE

DALLAS, TX 75238

(800) 842-8621

FG Services (fossilgroup.com) 

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