*** NEW HOURS *** WED-FRI 12PM-5PM SATURDAY 10AM-5PM CLOSED SUN & MON & TUES
SENDING YOUR WATCH FOR REPAIR TO THE MANUFACTURER
- Please call watch company first before mailing your watch.
- You will need your case back number when you are talking to the customre service representative.
- If you can not see the case back number. You can use your cell phone to take a picture, to enlarge the picture to see the case back numbers.
- The customer service representative will instruct you on how to submit your watch for repair.
PACKING & SHIPPING YOUR WATCH
- Please call watch company first before mailing your watch.
- You will need your case back number when you are talking to the customre service representative.
- If you can not see the case back number. You can use your cell phone to take a picture, to enlarge the picture to see the case back numbers.
- The customer service representative will instruct you on how to submit your watch for repair.
- Pack your watch securely in a small shipping box
- Include the following information with your watch:
- Your name, address, phone number, and email address so the manufacturer can contact you about your watch repair.
- Submit the repair request online or detailed description of what you want the repair team to review and repair.
- If your watch is still under warranty, please include a copy of the original receipt; NON-WARRANTY REPAIRS will not be made without first consulting with you and providing a repair cost estimate..
- If you are sending more than one watch, enclose a packing list of the package contents and retain a copy for your records.
- Use UPS, FedEx, or similar insured trackable shipping method to ship your package to us; please be sure to purchase sufficient insurance to cover the original purchase price or the current market value, whichever is higher.